Equip your team with on-the-ground CRM tools

Aug 18, 2020Customer Satisfaction, Field Merchandising Software, Productivity

With the recent addition of FIGJAM’s CRM functionality your sales team is equipped with all your customer information in one place no matter where they are.

What does FIGJAM’s Enhanced CRM Functionality comprise of?

Here are 3 ways FIGJAM’s CRM functionality better equips your sales team with tools to work remotely:

1. Customer Opportunity Management.

Qualifying the opportunities that your sales team has with customers is a function we consider important when looking to measure the strides your reps have made. It allows users to add new customers in the field including their location. This helps understand and catalogue who is a customer and where they are so they can be visited again and in turn, sales opportunities will be maximized.

2. Contact management.

This allows users to organise their customers and manage them efficiently. With this CRM capability, your sales rep will be able to quickly find and contact customers via phone or email directly from the FIGJAM application. It also improves the personalization of all contact with customers, making them feel important and catered to. This is a key factor in customer satisfaction.

3. Reports and the FIGJAM dashboard.

Once relegated to business intelligence tools, BI, reporting and dashboards have become some of the top CRM features. The management team can view statistics regarding customer visit information collected from the FIGJAM app in a highly visual, engaging perspective using customized reports and dashboards.

The FIGJAM dashboard offers real-time data updates and a platform that can be accessed from your designated portals, improving ease of access for a variety of personnel. Management can use these reports to make data-driven decisions — an investment in CRM BI is an investment in the success of your business.

Should you require more information, kindly get in touch with our team at sales@figjammobile.com.

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