Orders Completed

+109 008

Outlets

+400

Months with FIGJAM

64

Problem – Business Process Management

Challenges

Delays in receiving orders and long lead times in processing those orders

Being a large sales, merchandising and distribution company with a vast amount of product lines, Vaitive Distribution and Warpack were fighting an uphill battle with receiving orders and then processing them. Their sales representatives had to return to the office to submit the orders and then head back out to the next vendor. This was highly inefficient, resulting in delays in receiving and long lead times in processing orders.

The challenge lay in receiving orders directly from the trade so that the sales reps did not waste time travelling to and from the office and the trade. Additionally, the orders needed to be received directly into their ERP system to further streamline the process and eliminate manual data capturing of the sales orders. Lastly, to compound the challenge, was the question of how to handle the orders for the large product portfolio, segmenting the orders to be received by the correct people. FigJam set out to implement appropriate business solutions aimed at streamlining stock ordering and receiving processes across the board. The goal was to optimise available time, reduce travel time and costs, and improve customer satisfaction.

Solution – Order Management System

Favorite features

Ordering is submitted remotely and in real-time, integrated with invoicing and delivery

FIGJAM’s business solution was to set up a multi-client platform to segment each of the product portfolios into their respective databases. This allowed the sales reps to select a company and better manage their sales orders for the large product portfolios in a time-efficient manner.

Through FIGJAM’s ordering tool, the sales reps are able to send their orders directly from the field to head office in real-time. Furthermore, these orders are synced directly into each Company’s respective Pastel systems. The automation of this process has significantly improved their order > invoicing > delivery cycle as well as productivity out in the field. The end result has meant orders are received in real-time and processed within 5 minutes and delivery times have been reduced to 6 hours. FIGJAM is committed to providing excellent business solutions for businesses in Africa by saving them time, money, and precious resources.

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Vaitive

Testimonial

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+400 Stores

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FIGJAM user for 5.5 years

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Orders Completed
+109 008

"FIGJAM has helped us save so much time where orders and deliveries are concerned. We receive orders in real time as opposed to the following day. Deliveries that used to take 36 hours now get done in under 6 hours. The integration feature is a plus cutting our processing time from 1 hour to 5 minutes."

Ich Garuwadya | Sales Operations, Vaitive Distribution, Vaitive Distribution