Vaitive Distribution provides countrywide distribution, delivering to all major formal retail and wholesales brands across the country – more than 400 outlets in total. The companies utilise Warpack, their sister company, for all its sales and merchandising activities in the trade. Warpack, market leaders in the sales and merchandising industry in Zimbabwe, provide extensive coverage of all major formal retail and wholesale and pharmaceutical outlets. Warpack’s main objective is to help you increase your presence in the marketplace and drive sales to grow your business.
Months with FIGJAM
Problem – Business Process Management
Delays in receiving orders and long lead times in processing those orders
Being a large sales, merchandising and distribution company with a vast amount of product lines, Vaitive Distribution and Warpack were fighting an uphill battle with receiving orders and then processing them. Their sales representatives had to return to the office to submit the orders and then head back out to the next vendor. This was highly inefficient, resulting in delays in receiving and long lead times in processing orders.
The challenge lay in receiving orders directly from the trade so that the sales reps did not waste time travelling to and from the office and the trade. Additionally, the orders needed to be received directly into their ERP system to further streamline the process and eliminate manual data capturing of the sales orders. Lastly, to compound the challenge, was the question of how to handle the orders for the large product portfolio, segmenting the orders to be received by the correct people. FigJam set out to implement appropriate business solutions aimed at streamlining stock ordering and receiving processes across the board. The goal was to optimise available time, reduce travel time and costs, and improve customer satisfaction.